Helpful answers

At D's Cleaners in Exeter, California, we believe in complete transparency and dependable service. Browse our most common questions below to discover what to expect when you schedule a cleaning with our dedicated team.

Frequently asked questions

Everything you need to know about our cleaning appointments, pricing, supplies, and home access so you can book with complete peace of mind.

Do I need to be home during the cleaning?

No, you do not need to be present. Many of our clients prefer to go about their day, run errands, or work while we clean. You can provide us with a spare key, a garage or door entry code, or leave a key in a secure lockbox. If you prefer to be home during your appointment, that is completely fine too.

Do you bring your own cleaning supplies and equipment?

Yes, our professional team arrives fully equipped with all the necessary specialized tools and high-quality cleaning supplies to complete the job efficiently and thoroughly.

How do you determine the price of a cleaning?

Our pricing is based on the size of your home or commercial space, the current condition of the property, and the specific type of service required—such as standard maintenance, deep cleaning, or move-in/move-out turnover.

What payment methods do you accept, and when is payment due?

We accept major credit cards, debit cards, and electronic payments. Payment is typically processed upon the completion of your service once we ensure everything has met our quality standards.

What is your cancellation or rescheduling policy?

We understand that plans change and life happens! We kindly ask that you give us at least 24 to 48 hours' notice if you need to reschedule or cancel your cleaning. This allows us enough time to adjust our team's schedule and offer the slot to another client. If an emergency arises, please contact us as soon as possible so we can work with you to find the next available date.

What happens if your team needs to reschedule?

While rare, unexpected emergencies or severe weather can impact our crew. If we ever need to reschedule, we will contact you immediately and offer priority booking for the soonest available opening that fits your schedule.

Do I need to secure my pets while you are cleaning?

We love pets! To keep your furry friends safe and minimize any stress, we recommend securing them in a comfortable room, crate, or outdoor area while our team operates equipment and moves between spaces.

Are your cleaning products safe for pets and children?

Yes, we prioritize safe, high-grade products and offer eco-friendly cleaning options to ensure your home remains healthy, fresh, and safe for your entire family, including pets.

What if I am not completely satisfied with the clean?

Your complete satisfaction is our top priority, and we take great pride in our work. If any area of your home or office does not meet your expectations, please notify us within 24 hours of your service so we can make it right.

Ready for a spotless home?

Let our licensed and insured team take care of the chores so you can enjoy more free time. Schedule your customized cleaning service today.